At www.griparmorladder.com, we are committed to providing you with high-quality silicone non-slip ladder covers. If you are not satisfied with your purchase, we will be happy to provide you with a refund or replacement service. Please read the refund terms below carefully to ensure that you understand our policy.
1. Refund Application Conditions
Product Condition: Refunds are only available for unused, undamaged products in their original packaging and tags.
Application Time: You can apply for a refund within 14 days of receiving the product. We will not be able to process refund requests after this period.
2. Refund Process
Submit a request: Please submit a refund request through our customer service email stormhaven@griparmorladder.com. The email must include your order number, purchase date, and the reason for the refund.
Refund Confirmation: After receiving your refund request, our customer service team will contact you within 2 business days to confirm the refund details.
Return Shipping Cost: Please note that unless there is a quality issue with the product, the return shipping cost will be borne by the customer.
3. Refund Processing
Once we receive the returned item and confirm that it meets the refund conditions, your refund will be processed within 2 business days.
The refund will be returned to the original payment method, and the specific time will depend on the processing speed of your bank or payment platform.
4. Special Notes
Customized products: If you purchase a customized product, we will not be able to accept a refund request unless the product has a manufacturing defect.
Discounted items: For discounted items, the refund policy will be the same as regular items, but the refund amount will be based on the actual price you paid.
5. Contact Us
If you have any questions about the refund policy or need further assistance, please feel free to contact us:
Email: stormhaven@griparmorladder.com